Our Offerings
A complete set of solutions to manage a plethora of connected devices with device life cycle management, self-care solutions, database of support knowledge for agents and range of smart home solutions with E-Surveillance.
Knowledge Management
Solutions
An evolving platform of support knowledge for agents, to simplify customer management across channels
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Work From Home
Platform
Remote working platform to manage team productivity and ensuring adherence of all operational protocols & SOPs.
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Device Management
Solutions
Device Management is the tool for operators, manufacturers, and enterprises to manage connected device challenges efficiently and remotely
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IoT & M2M
Solutions
A unified platform to simplify adoption of connected device ecosystem with E-Surveillance & custom solutions for Enterprises with managed services advantage.
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Case Studies
Minimizing cost per lead by 71% for a prominent BFSI player
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71%
Reduced Cost Per Lead (from INR 615 to INR 161)
INR 8.85
Million Annual Cost Saving by Client
INR 110
Million Disbursals
How our Knowledge Management Solutions helped a leader in Telecom improve its First Call Resolution by 21%
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90%
Call Quality Achieved
21%
Improvement in FCR Accuracy
30.5 Million
Hits on our Platform
A popular fashion brand increases adherence to Standard Operating Procedures by 33% to increase business efficiency
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33%
Improvement in SOP Adherence
32%
Compliance Improvement in Store Setup Time
51%
Improvement in Stock Handling
About the Client
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Key Takeways:
Numbers That Make Us Proud
mn+
End Customers Served
+
Years of Experience
bn+
Transactions Handled on our Platforms
Deployments in 20 countries
Blog
Agent Turnover – How Knowledge Management Solves One Of The Biggest Call-Center Challenge
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